Returns & Refunds
Damaged in transit
If a vial arrives damaged, report it within 48 hours of delivery, with photographs of the damage and the outer packaging, to SculptPeps@gmail.com or via a ticket at /support, quoting your order number. We will replace the item or refund it in full, including postage, at no cost to you. Reports made after 48 hours cannot be assessed, because we can no longer establish that the damage occurred in transit.
Opened or unsealed vials
We cannot accept the return of any vial once it has been opened or its seal broken. These are temperature-sensitive laboratory materials supplied sealed: once unsealed they cannot be verified, re-tested or resold, and they are excluded from return on hygiene and deterioration grounds.
Incorrect items
If we send you something you did not order, tell us within 48 hours of delivery and we will arrange collection and send the correct item, at our cost.
How to start a return
Email SculptPeps@gmail.com or open a ticket at /support, with your order number and photographs where the item is damaged. Do not send anything back before contacting us — returns received without prior agreement cannot be processed.
Refunds
Approved refunds are issued to the original payment method within 14 days of us agreeing the return.
Your statutory rights
Nothing in this policy affects the rights you have under UK consumer law. Where the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to your purchase, you keep the statutory right to cancel — though that right does not extend to sealed goods that have been unsealed after delivery, or to goods liable to deteriorate rapidly, which covers the sealed temperature-sensitive vials sold here.
⚠ For research purposes only — not for human consumption.